Technical Support Engineer (Freshers) @ Practo Technologies in Bangalore.
Company Name: Practo Technologies
Location: Bangalore
Education: BE/B.Tech(Computer Science & Engineering (CSE), Information Science/Technology (IS/IT))
Experience: Freshers
Job Description:
-Creatively and proactively assist customers. Identify and analyze issues, patterns and trends in customer requests & product performance.
-Identify and evaluate opportunities to increase customer satisfaction.
-Use a variety of support channels (email, live chat) to respond and resolve customer issues
-Effectively communicate complex information with both technical and non-technical users
-Take a complex solution and translate and communicate it to a non-tech savvy customer with ease.
-Keep all support queues low and maintain a steady support pace.
-Will wear multiple hats as you could one minute be resolving issues, filling out detailed bugs, talking to the product team or suggesting solutions for the internal and external knowledge base.
-Will be attending to both Indian as well as International calls and will be working in two shifts of 7 am to 4 pm and 1 pm to 10 pm.
Desired Candidate Profile:
B.E/ B.Tech - ( CSE/ IT/ IS) candidates from 2012 batch.
Company Profile:
Contact Details:
Contact Company: Practo Technologies
Address:
1st Floor, Kunchum Arcade, 28th Main,
Jayanagar 9th Block,
Bangalore, India - 560 069
Telephone No:+91 888 0560 333
Website: www.practo.com
Company Name: Practo Technologies
Location: Bangalore
Education: BE/B.Tech(Computer Science & Engineering (CSE), Information Science/Technology (IS/IT))
Experience: Freshers
Job Description:
-Creatively and proactively assist customers. Identify and analyze issues, patterns and trends in customer requests & product performance.
-Identify and evaluate opportunities to increase customer satisfaction.
-Use a variety of support channels (email, live chat) to respond and resolve customer issues
-Effectively communicate complex information with both technical and non-technical users
-Take a complex solution and translate and communicate it to a non-tech savvy customer with ease.
-Keep all support queues low and maintain a steady support pace.
-Will wear multiple hats as you could one minute be resolving issues, filling out detailed bugs, talking to the product team or suggesting solutions for the internal and external knowledge base.
-Will be attending to both Indian as well as International calls and will be working in two shifts of 7 am to 4 pm and 1 pm to 10 pm.
Desired Candidate Profile:
B.E/ B.Tech - ( CSE/ IT/ IS) candidates from 2012 batch.
Company Profile:
We are a bunch of passionate, young (average age 25), creative, quirky, curious people working out of our offices at Chennai, Bangalore, Mumbai, Delhi, Kolkata, Hyderabad and Pune. We stick by our ethics and don’t shy away from being bold. Our culture comes from our people. It is to get things done. We don't crib or cry over why things don't happen – we make them happen. We are the doers.
Contact Details:
Contact Company: Practo Technologies
Address:
1st Floor, Kunchum Arcade, 28th Main,
Jayanagar 9th Block,
Bangalore, India - 560 069
Telephone No:+91 888 0560 333
Website: www.practo.com
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