'Unisys hiring Any Graduate freshers for the post of Services Support Rep 1 - Quality Coach, Hyderabad
JOB POSTED DATE: 08 January 2013
COMPANY NAME: Unisys
COMPANY-PROFILE:
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients.We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world.
JOB FIELD : IT/Software Jobs
JOB ROLE/PROFILE: Services Support Rep 1 - Quality Coach
JOB REF NUMBER: 262704
OFFERED SALARY: Best in Industry
JOB-LOCATION: Hyderabad
LAST DATE: ASAP
REQUIRED QUALIFICATION:Any Graduates
EXPERIENCE REQUIRED: Freshers
CANDIDATE PROFILE:
The candidate should have completed any graduate degree from a recognized university and should not have any open CAP or Warnings.
Candidate needs to have fair knowledge on Microsoft SD, preferably worked in MSFT SD.
He /She should have fair knowledge on MS OUTLOOK, WINDOWS 7, OFFICE, VPN, Remote desktop.
The ideal candidate will demonstrate excellent Technical,verbal & written communication skills.
Should possess good interpersonal skills & Analytical skills
Should have a high interest in training others with a willingness to learn formal training strategies
Should have the ability to work with minimal supervision and affinity for team based action planning.
JOB DESCRIPTION:-
The Services Support Rep should deliver consistent call coaching.
Need to ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent.
Work closely with operation to improve the CSAT. Correlate CSAT with Monitoring done & build strong improvement plan.
Conduct training for Bucket C agents once every month.
Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA’s.
Provide effective queue specific trainings as directed by management.
Conduct audits, random monitoring identifying training needs and bringing them to management notice.
APPLY-MODE: Online
HOW TO APPLY:-
Interested and eligible candidates apply this position in online as soon as possible(before the link expires).
WEBSITE DETAILS OF THE COMPANY: http://www.unisys.com/
No comments:
Post a Comment